No orders will fulfilled or shipped without payment. Your order is not complete until payment is received and approved.
Orders ship from Austin, TX within 3-5 business days (excluding apparel and "I Want It, Print It" items, see separate policy below). You will receive an email including your tracking number when your order has shipped.
We primarily ship using USPS Priority Mail (2-3 business days) or USPS First Class (3-7 business days).
Most International orders are shipped via USPS First Class International and the price is calculated based on destination.
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
If you need to change the address on your order let us know right away, and we'll do whatever we can! Unfortunately we're unable to make any changes once an order has shipped. Email firstname.lastname@example.org and please reference your order number as well as the desired shipping address.
We are not responsible for items delivered to an incorrect address supplied by the sender.
Apparel + “I Want It, Print It” Collection:
All apparel and “I Want It, Print It” items are made to order and will ship straight from our printer. Processing takes 3-7 business days for these items and they will be shipped separately from any other items in your cart. Gift notes cannot be included with these items. Due to the nature of the printing method, we do NOT accept returns on these items. Please reach out if you have any questions on fit or sizing before ordering!
We want you to be happy with what you purchased from CFL, so please contact us at email@example.com if you have any issues with your order and we will work our hardest to solve the problem. All returns require approval within 30 days of the delivery date. Unauthorized returns will be refused. We do not cover the cost of return shipping.
We do NOT accept returns on surprise boxes, apparel, custom items or items in our “I Want It, Print It” collection. Please reach out if you have any questions before ordering any of these items!
Due to the nature of our downloadable items, no refund or cancellation can be issued.
If you wish to cancel your recurring monthly subscription to the CFL Letter Club, please send your cancellation request to firstname.lastname@example.org. Refunds cannot be issued for any month where the download has already been received.
Lost or Damaged Items:
If your item was damaged in transit a replacement request must occur within 3 days of delivery and must be accompanied with photo evidence of the damaged item (as well as the packaging, if possible). Once this documentation is received, we will send out a replacement as soon as possible (US Only).
For damaged international orders, we are happy to cover the replacement cost of the item that was damaged, but the customer will be responsible for the replacement shipping cost.
For lost or stolen packages, the customer is responsible for contacting and filing a claim with USPS. Once the item has been passed to USPS, Chalkfulloflove is no longer responsible for any lost or stolen items.
Chalkfulloflove is not responsible for damages caused by improper handling.